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Terms & Conditions

The website www.thefloralmart.com (hereinafter referred to as “website” or “TFM”) is owned and operated by Ditva Private Limited, a company incorporated under the Companies Act, 2013. These Terms and Conditions along with Terms of use, Disclaimer and Privacy Policy governs your relationship with Ditva Private Limited (hereinafter referred to as “TFM” / “Ditva” / “DPL” / “We” / “us” / “FloralMart”). Your use and transactions on www.thefloralmart.com, indicate that you have read and understood these Terms and policies and accept them as the legal equivalent of a signed, written contract, binding you to these Terms. Ditva Private Limited shall be responsible for fulfilling your order including but not limited to issue invoice, deliver product to recipient, and in no event shall any of its affiliate, director, representative, officers, consultant or employee be responsible for transactions made on this website.

At www.thefloralmart.com, we try to give you access of our services for 24 hour on every 7 days of a week. The website may not be available to you from time to time, for reasons including but not limited to unavoidable circumstances or for maintenance purpose. You acknowledge and understand this exception with The FloralMart. We reserves right to add on or discontinue any services from its website at its discretion. The FloralMart reserves the right to amend/modify these Terms and Conditions at any time, as it may deem necessary or desirable. Such changes shall be applicable as it would be available on the website. You are requested to read these terms every time you visits the website for usage or transaction.

  • All kinds of blossom arrangements that are appeared on the website, as shown to our customers are expressive. We always make sure to improve the results than they actually appear on the screen. There might be cases or instances where the actual arrangement of blossoms varies from what is displayed on the screen. However, this mostly happens when the blooms are unavailable or other reasons which are beyond control of our team of experts.

  • On all the occasions where all the blooms, cakes or desserts remain unavailable with us in a particular city or a particular town, we make sure to deliver the best quality of blooms, cakes or desserts that are of the equivalent value. This is how we fulfill the substitution policy entertained by us.

  •  On all those situations where the recipient or any representative on behalf of that recipient remains unavailable on the day of delivery of the blossoms, cakes, desserts and all the perishable things so ordered, we might take the request as delivered. To avoid such discrepancy, we generally attempt to take an appointment over telephone before the delivery of the product carried out by us.

  • The delivery of the items available with us may not be possible under some circumstances. These circumstances are mostly the unmanageable or unforeseen circumstances. In all such cases, our customers have the privilege of expecting a refund. We make sure that we provide a 100 percent refund of the customer’s money.

  • No claim so made by the customers under any condition shall be held unreasonable except the claim for the 100 percent refund of the payment so made. Every single of such claim which assumes anything in this regard shall be raised within 24 hours of delivery or non-delivery of the product, whatsoever.

  • For bakery and other consumable products we have our Our FSSAI registered License No is 12722999000935 (Click Here).

  • For International business (outside of India), we have registered our business in DGFT and our IEC number is AAJCD4116A (Click Here).

  • The administration team / employees / delivery boys / vendors of The FloralMart or Ditva Private Limited retains all the privilege and right to deny any request genuinely.

  • All the cases related to delivery, non-delivery, claim for refund and any other instances are liable to the locale of the jurisdiction of  Kanpur Court. Your participation as a customer in this service will constitute acceptance of this agreement and all the disputes are subject to Kanpur Jurisdiction only.

  • In all the cases where the customer looks forward to canceling an order, he/she must contact the team at The FloralMart® to cancel an order by the way of making a phone call. If the order is canceled before 24 hours of the delivery time, the customer gets a 100 percent refund as per the selected payment gateway terms. The customer gets his/her money back within a duration of a week in general.

  • The FloralMart makes sure to send email to all its users and customers as to the new arrivals, schemes as well as discounts so introduced on its website. All the users may opt out of the service of email by the way of sending a cancellation email to The FloralMart™. This is how they can ward off receiving further mails.

  • If you use our website then it means you agree to our website all policies and terms of usage and conditions. Our website policies (cookie, delivery, return & exchange etc..) are mentioned under Policies section.

  • All of our products and content available at our website (www.thefloralmart.com) is protected by copyright & trademark act 1999. Ditva Private Limited is solely owner of this registered brand “The FloralMart”, and Ditva Private Limited has full rights on this website (www.thefloralmart.com). 

Update on single use plastic ban- We are delivering all our cellophane wrapping products in paper wrapping as per the guidelines on single use plastic ban by the Government of India.